Privacy Policy 

Who we are

TheDroneGuy is a drone photography and aerial services business. This policy explains what personal information we collect through this website, why we collect it, how we look after it and the choices you have. If anything is unclear, please contact us through the contact page.

Information we collect

When you send an enquiry

When you use the contact form to ask about a project or request a quote, we collect:

• your name and email address
• the type of service you are interested in and your timeline
• the project details you choose to share, such as a location or the purpose of the shoot

We use this information only to reply to you, prepare a quote and plan your project. Please don’t include sensitive personal information in the form.

Emails

After you submit the form we send you a confirmation email, and our team receives a copy of your enquiry. If we reply to you, a copy of our reply is kept with your enquiry so we can follow the conversation.

Website statistics

To understand how the website is used, we count page visits ourselves. We record the page that was visited, the website that referred you (if any) and a visitor code created from your IP address and browser that changes every day. We do not store your IP address, we do not use cookies or advertising trackers for this, and the daily-changing code means we cannot follow you from one day to the next. If your browser sends a Do Not Track or Global Privacy Control signal, no visit is recorded. Visit records are deleted automatically after 13 months.

The website assistant

If you chat with the assistant on this website, the questions you type are sent to one of our artificial-intelligence providers so that it can generate an answer (if none is available, a built-in engine answers on our own server without sharing your message) from the information published on this website. Conversations are stored for up to 90 days so that we can check the quality of the answers, and are then deleted automatically. Please don’t share personal or confidential information in the chat. Use the contact form instead.

Cookies

The public website does not use advertising or tracking cookies. The only cookies we use are strictly necessary security cookies for our own administrators when they sign in to manage the website. Your browser also remembers a few choices on your own device, such as light or dark mode and how often you have seen the invitation to our footage marketplace; this stays on your device and is not sent to us.

Aerial photography and video

Our flights are planned and carried out with care for the privacy of people and property. Aerial images may occasionally include people, vehicles or buildings in the background. These images are used only for the client project they were captured for and for showcasing our work. If you believe you can be identified in images on this website and would like them removed, please contact us and we will review your request promptly.

How we use your information

• to respond to enquiries and provide quotes
• to plan, deliver and follow up on projects you book with us
• to keep records of our communication with you
• to keep this website secure and working properly
• to understand which pages are useful, using the anonymous statistics described above

We do not sell your personal information and we do not use it for third-party advertising.

Who we share it with

We share information only with trusted service providers that help us run this website and our business, and only as much as they need to do their job:

• our website and database hosting provider
• our email provider, which delivers confirmation emails and our replies
• our artificial-intelligence providers, for messages sent to the website assistant

We may also disclose information if the law requires it.

How long we keep it

• Enquiries and related emails are kept for as long as we need them to respond, deliver your project and keep reasonable business records. You can ask us to delete your enquiry at any time.
• Website visit records are deleted automatically after 13 months.
• Website assistant conversations are deleted automatically after 90 days.

How we protect it

The website is designed with security in mind. Access to enquiries is limited to authorised administrators, who sign in with a password and can protect their accounts with two-factor authentication. Passwords are stored in encrypted form and never in plain text. No method of storing or sending information is completely secure, but we work to protect your information and review our safeguards regularly.

Your choices and rights

You can ask us at any time to:

• tell you what personal information we hold about you
• correct information that is inaccurate
• delete your information
• stop using your information for a particular purpose

To make a request, contact us through the contact page and tell us which email address you used. We will respond as soon as we can. You may also have the right to complain to the data-protection authority in your country.

Children

This website is intended for businesses and adults. We do not knowingly collect information from children.

Changes to this policy

We may update this policy when our website or services change. The date at the top of this page shows when it was last updated.

Contact

If you have any questions about this policy or how we handle your information, please get in touch through the contact page.